OUR CORE VALUES
Our Core Values are at the heart of our business. They define who we are, how we work, what we believe in and what we stand for. These values guide how we act and how we will treat others as well as how we expect to be treated, providing a sound basis for everything we do.
EXCELLENT WORK ETHIC
- Every member of our team will provide excellence in all they do in serving you.
- The team have an eye for detail and will go the extra mile where we can.
- Our team work efficiently and effectively on every job they undertake.
- We are hardworking and energetic.
- We respect your home and will take our shoes off (unless we have your permission to keep them on).
FRIENDLY
- One thing you’ll notice about our team is that we are happy, courteous, hardworking and friendly.
- We want our team to enjoy what they do and have open communication amongst our team. We aim for this transparency to transfer to our customers as well. If you’re not happy, tell us, so we can do something to rectify the situation. We are here to help.
PROFESSIONAL
- We approach all jobs with a professional attitude and are often told, this is what makes us stand out from others in our industry.
- Our team have excellent time management skills.
- We aim to offer the best service available for our customers.
- We are well presented.
- We have showered and smell nice! We aim to leave a lovely fragrance behind in your home or office, and it isn’t BO (body odour!)
- We will often contact our customers in advance to let them know when we are on our way to their home, to either quote or do the actual clean.
INTEGRITY
- We are reliable and trustworthy
- We want you to feel comfortable with our team being in your home or office environment.
- We aim to be on time, and if we’re not, we’ll give you the courtesy to let you know if we’ve been held up serving someone else.
- We are well organised and honest.
INITIATIVE
- Our team all have a great deal of initiative. They know what needs to be done on a job, and will get about doing it. They don’t need to be told what to do, as they all have experience in this industry, in both business cleans and residential cleans.
- Our team are empowered to ‘get on with the job’ and deal with any issues that may arise during a clean.